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Save time and money by managing your account anytime from anywhere

Billing & Payments

Alerts & Notifications

Paperless Billing

Announcements

Here is some important steps to take when we launch SmartHub. 

  • Account number: Use your account number to register for SmartHub. You can find your account number on your monthly bill.
  • Register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your energy daily, and hourly energy usage.
  • Update your online payment options: If you previously were using automatic payments with us you will need to re-enter your payment information. You can do this once you register for your online account.

AutoPay and Paperless Billing with SmartHub

We will have registration instructions for the web portal and mobile on this page in Spring 2024 when SmartHub goes live.

RE-REGISTERING ACCOUNT

We will have registration instructions for both the web portal and mobile on this page starting on [mm/dd]

RE-REGISTERING ACCOUNT

We will have registration instructions for both the web portal and mobile on this page starting on [mm/dd]

RE-REGISTERING ACCOUNT

We will have registration instructions for both the web portal and mobile on this page starting on [mm/dd]

Introducing SmartHub

How can SmartHub help you control your account?

Our SmartHub web portal or mobile app will keep you informed and show you where to save time and money on your bills.

Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.

Alerts & Notifications: It can be frustrating waiting on hold to get your questions answered or pay your bill. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.

Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.

SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.

Other Frequently Asked Questions (FAQs)

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Both platforms are part of our online account management system for members.

The web version and mobile app allow you to securely access your account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.

Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.

 

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.

If you do receive such communication from someone claiming to be our Employee, please report it to us.


Get Support

If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!

Phone: 800-624-0082

Email: info@e4connect.com